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Delivery information

For books  Sustainability in Finance and
Sustainable Finance and Banking and
Duurzaam Bankieren 
For other books, see below.

 

How to order?
The best way to order your book(s) is by filling in the order form and press send. Alternatively you can download and print the order form and send your order to us by e-mail, fax or post. You will receive a pro forma invoice with an order number. Payment needs to be made by international bank transfer to the account listed on the invoice and including your order number. It is also possible to pay by bank cheque. However, this involves additional costs (17 euro) and 2-4 weeks of processing by the bank. Please note that a pro forma invoice requires that payment is received before the book(s) are dispatched. 


Shipping Rates and Delivery Times
Postage and package costs depend upon destination. 
Prices are given in euros. At your request it is possible to pay in US dollars. To cover banking costs a 5% surcharge will be added to the total price in euros for all payments in US dollars. 


Domestic*

Area Charges for one book  Delivery time (working days)
The Netherlands

5 euro

2-3

International*

Area Priority** (one book)  Delivery time (days) Standard** (one book) Delivery time (days)
Europe 12 euro 2-6 9 euro 4-12
Rest of the world 22 euro 4-10 13 euro 8-20

* Any additional book within the same order involves approximately 3 euro extra per book. For orders above 10 books bulk prices apply, including free shipment. 

** Priority delivery is by air. Standard delivery is usually by surface. 

If you require a faster delivery service (courier), this can be arranged. Please contact us for details.


Delivery Policy
1. You will receive a pro forma invoice after you have send us your order.
2. The pro forma invoice will give you an order number and the total costs of your order. The shipment costs mentioned on this website are indicative only as costs of distributors change over time. Banking costs are not listed on the website or on the pro forma invoice because they vary considerably among countries. All banking costs (i.e. domestic and foreign) will be borne by the customer. 
3. Only after receiving your payment, the order will be dispatched. The indicated delivery time starts from here. Delivery times to the US can take longer due to extensive checks within the US postal system.
4. Upon inspection a refund will be made if the book(s) are damaged.
5. Your contact details will not be revealed to any third parties, apart from the distributor.
6. By sending your order you agree with the delivery policy. 

Returns Policy: Your right to cancel your order
Under the EU Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within 7 days of delivery.

To cancel this contract, please write to Sustainability in Finance, Regentesselaan 87, 3571CC Utrecht, The Netherlands within seven days of receipt of the book(s) and quoting the order number and date from the delivery slip that accompanies your book(s), giving the reason for the return as "contract cancellation". Please package the relevant item securely and send it to us with the delivery slip within 30 days. For your protection, we recommend that you use a recorded-delivery service.

Please note that you will be responsible for the costs of returning the book(s) to us unless we delivered the book(s) to you in error or the book(s) are faulty. If we do not receive the book(s) back from you with the delivery slip, we may arrange for collection of the book(s) from your residence at your cost. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

 

By sending your order you agree with the delivery policy on this page.

If you have any queries about this ordering process or any general order enquiries please contact us.

 

Important note: the information on this page is intended solely for the books Sustainability in Finance, Sustainable Finance and Banking, and Duurzaam Bankieren.
The book Sustainable Banking is delivered by the publisher Greenleaf (UK). The book Duurzaam Financieren en Bankieren is delivered by the publisher Van Gorcum. These publishers have their own delivery policies and shipping costs, which will be send along with the pro forma invoice for the order you have made.